Hotel guests worldwide are being forced out of their accommodations following the bankruptcy of Sonder, a partner company of Marriott. The abrupt closure has left travelers stranded in various locations, including Boston and Dubai, with reports of guests returning to find their belongings hastily packed in plastic bags or left in hallways.
Marriott recently announced the termination of its licensing agreement with Sonder due to the company’s default. Consequently, Sonder is no longer associated with Marriott Bonvoy, and bookings for Sonder properties are no longer available through Marriott’s platforms. Marriott has emphasized its focus on assisting guests currently staying at Sonder properties and those with upcoming reservations. The company will be reaching out to guests who made direct bookings through Marriott channels to address their reservation needs.
One guest at a Sonder property in Montréal, Canada, named Patrick M D’Aoust, shared with CNN that he received an email instructing him to vacate his room by 9 am the next day. When he inquired about a later checkout time, staff informed him that the building needed to be cleared promptly.
Another guest, Katelyn Caralle, expressed frustration on social media about receiving less than 24-hour notice to leave the property due to the termination of Sonder’s partnership with Marriott. She highlighted concerns about the impact on guests who had already paid for their stays and had their accommodations cut short.