All EE customers are being warned to be vigilant following the resurgence of a sophisticated text message scam in recent weeks. The fraudulent message prompts recipients to claim their supposed “EE reward points” urgently before they expire, leading them to a fake EE website. Despite the appearance of legitimacy, there are no actual reward points, and the scam’s primary goal is to illicitly obtain money and personal information. Reports indicate a rise in such incidents over the past month.
Several EE users have taken to online forums to alert others about the scam. One customer shared, “I received a text this morning regarding my rewards. I clicked on the link, and the website looked very authentic. Please be cautious.” Another user admitted, “I fell for a text message about EE points rewards and entered my phone number in a moment of carelessness. Realizing it was a scam, I immediately exited the site.”
Cybersecurity firm Phonely has observed an increase in reports on its scam-tracking platform “Who Called Me,” revealing that fraudulent messages are being sent from random numbers posing as EE. Phonely advises mobile users to exercise caution when receiving unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, the Marketing Director at Phonely, warned, “These deceptive texts are designed to appear highly convincing and can easily deceive unsuspecting individuals. Scammers excel at blending fraudulent messages with legitimate notifications. It is important never to click on links in unexpected texts. If in doubt, contact your mobile provider directly using official contact information.”
EE has officially confirmed that it does not operate a points or rewards program. The company has shared an example of the scam message to help customers identify it. EE emphasized, “If you receive a message of this nature, ignore it and refrain from clicking on any embedded links.”
The fraudulent text message reads: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
EE reiterated, “This message is not authentic. To safeguard your security, avoid clicking on unknown links in text messages. Do not respond to the message, avoid contacting the sender’s number, and never disclose personal or financial details.”
In summary, if you receive a message from EE regarding reward points, exercise caution and refrain from clicking on any links or sharing personal information.