Sky Q customers faced technical issues this month, causing disruptions to their viewing experience. Complaints flooded social media as users encountered frozen screens and error messages. Sky promptly addressed the problem with a fix, but some customers endured days of inconvenience requiring box restarts.
While such outages are uncommon for Sky Q, the widespread impact on TV viewers stirred frustration among the affected individuals. To acknowledge the inconvenience, Sky issued apologies and offered a complimentary Sky Store Buy & Keep movie to affected users.
In an effort to restore normalcy, Sky sent an email notifying impacted customers of the free movie offer. Users can select from a range of films, including popular titles like Bullet Train and Jumanji: The Next Level. To claim the movie, customers simply need to access Sky Store from the homepage and choose their preferred film for permanent ownership.
It’s essential to note that users must make their movie selection before May 31 to avail of the offer. Additionally, Sky advises customers still experiencing issues with their Sky Q boxes to perform a reboot by following specific steps.
By following the instructions to restart their devices, users can potentially resolve any lingering issues and resume their viewing without disruptions.