A significant transition is underway this year that may impact access to data for some users. The UK is phasing out its 3G service in favor of faster and more reliable 4G and 5G networks. Leading UK providers, such as EE, Vodafone, and now O2, have already discontinued their 3G services.
While most users will not be affected since their devices no longer rely on 3G for data connectivity, some older and more vulnerable individuals might face disruptions if they have not upgraded their devices. Many people rely on their phones to stay connected with loved ones, making this change a cause for concern.
To address the potential challenges arising from the 3G shutdown, Virgin Media O2 has partnered with Age UK to raise awareness about the transition. Age UK’s Charity Director, Caroline Abrahams, emphasized the importance of supporting those impacted by the switch-off.
O2 is expected to complete the 3G discontinuation by the year’s end, rendering non-4G or 5G devices incompatible with services like WhatsApp. The process has already commenced, starting with towns like Durham and progressing to Norwich, Telford, and Guildford, with Torquay next in line before the full network closure.
Virgin Media O2 and Age UK are collaborating to provide assistance to older mobile users needing device upgrades for continued data access post-3G switch-off. The initiative includes developing informative content tailored for older individuals and their families, along with in-person awareness sessions for disadvantaged older groups.
Affected customers, including those on network providers like Giffgaff, Tesco Mobile, and Sky Mobile, can access support services offered by Age UK and Virgin Media O2. Virgin Media O2 is directly contacting customers without 4G or 5G handsets, offering free compatible devices to vulnerable individuals and discounts on new handsets for others.
For those still using 3G-only phones, they can fall back on 2G networks for voice and text communication post-switch-off. The impact of this transition is expected to be minimal, with Virgin Media O2 noting that its 3G network handles less than 2% of total network data traffic.
Individuals seeking guidance or support during this transition can reach out to their service provider or contact Age UK’s Advice Line for assistance. It is crucial to ensure readiness for the change to maintain seamless mobile connectivity in the evolving network landscape.