A courageous individual battling cancer expressed feeling marginalized and humiliated following a dining experience at a restaurant.
Michelle Cummins, aged 53, had undergone significant surgery in September for head and neck cancer diagnosed a month earlier. The operation resulted in the removal of a portion of her lower jaw, causing swelling and difficulty swallowing.
Michelle recounted visiting a restaurant in Liverpool city center in late October after attending a Macmillan Cancer Support event. She requested her meal to be blended due to her condition but claimed the staff refused her request.
Despite stating her condition to the restaurant staff, Michelle alleged that they declined to blend her meal, citing the absence of a blender on-site and offering her soft pasta as an alternative. Michelle disagreed with the restaurant’s account of the incident.
Previously enjoying socializing and dining out, Michelle now prepares blended meals at home to ensure safe swallowing post-surgery. She emphasized the importance of restaurants accommodating individuals with conditions like dysphagia, which makes swallowing difficult.
Michelle advocates for a more inclusive approach in the hospitality industry, urging restaurants to consider diverse dietary needs beyond allergies. She has initiated efforts to raise awareness about dysphagia and promote better dining experiences for individuals facing similar challenges.
Following the incident, Michelle reached out to other restaurants in Liverpool, receiving positive responses from venues willing to blend meals upon advance notice.
In response to the situation, the restaurant mentioned that they lacked a blender on-site but offered an alternative soft pasta dish. They highlighted their commitment to accommodating guests’ dietary requirements and emphasized the importance of pre-booking to facilitate special requests.
When presented with the restaurant’s explanation, Michelle disputed the claims, stating that no alternative options were offered and she was left without a suitable meal while her mother dined.
The experience has fueled Michelle’s determination to advocate for improved accessibility and understanding in dining establishments, particularly for individuals with hidden disabilities.